Monday - Thursday 9:30am - 12pm
Applications are completed by phone only, but you may start a request online if you prefer. If the phone line is busy or we are closed, leave a detailed voice message so we can call you back. Please have your account number ready when you call.
utilities kept on in 2021
individuals assisted last year
RARA provides temporary assistance with past due electric, water, and heating bills to families in Rockbridge County. We know how quickly families can get behind on bills when unexpected expenses come up, and we want to make sure everyone can keep their lights on or water running.
Applications are done by phone and take about 10 minutes to start. Please have your account number ready when you call. We will then confirm the amount owed with the utility company and let you know if we can help within 2 business days.
In order to receive assistance, your household income for the last month must be below 200% of the federal poverty level. This may mean you are on a fixed income through SSI/SSDI, are working but still having trouble paying your bills, or are in between jobs. If you receive SNAP, Medicaid, TANF, or WIC benefits, you can know that your income is below 200%. Otherwise, please see the chart, or call us if you are not sure if you qualify!